The RMA Score will give you an indication of how satisfied your customers are overall. For now, it won’t show on your public profiles for vendors to see. It’s for you to track your customer satisfaction.

Your RMA score is the % of vendor reviews received relative to the number of properties sold.

For example:

10 properties sold with 10 vendor reviews received = RMA Score of 100%
10 properties with 5 vendor reviews = RMA Score of 50%
10 properties with 1 vendor review = RMA Score of 10%

You will receive weekly emails that will keep you updated on what your RMA Score is. 

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