In some cases we may not publish a review on RateMyAgent. A review might get rejected because of one of the following.
containing inappropriate language
completely unrelated to an agent's professional practice
submitted by a competitor or related person
submitted by a person found to have had no professional dealings with the agent
submitted by someone who did not sell or buy/ tenant or rent the property or is action on such person's behalf.
You may be asking can I have a “bad” review removed?
The answer is unlikely. If the review is from a genuine client and doesn’t breach our policies it will stay on your profile. We have policies to follow and we are bound by consumer law so we CANNOT remove reviews unless for the reasons listed above.
Click here to read how to deal with a negative review.
At the end of the day...
Keep letting those reviews come in. Consumers find your reviews highly valuable when selecting a real estate agent. Don’t sweat the small stuff, an occasional sub-five-star review is more than okay, nobody is perfect and all the more reason to aim for the stars next time. Instead, take the time to reply to your clients leaving a professional, articulate response. This may help your next client select you. Before you know it, you will have a full profile of reviews out in the world.
We are available to clarify any questions on your reviews, you can contact us at support@ratemyagent.com