An Agent Administrator is a person that has access to the Agency Dashboard. This is usually directors and/or admin employees.

Step 1: One of the current Administrators will need to login to the Agency Dashboard and click on Access (if you do not know who your current administrator is, feel free to reach out to our support team) 

Step 2: Click on Add Admin User, enter in their email address and click Invite Admin

Step 3: They will then receive the following email and they can accept the invitation.

Removing Administrator Access

This can be done by any other admin user by clicking on the cross next to another administrators name. You cannot remove your own admin access.

If there is only one person who has admin access and they need to be removed (for example they have moved to another agency), please contact support. You can get in touch with support by chatting with us in the feature in the bottom right corner of the screen, or by email

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