Cannot connect Facebook
Are you experiencing difficulty connecting your Facebook account or is your Facebook page displaying a 0/0 status? Check this troubleshooting guide to resolve this issue.
If you have NOT connected Facebook before:
Check if you are logged into the correct Facebook account that has admin access to to business profile.
Check if you have pop up blockers enabled on the browser you are using.
-For Google Chrome, click here how to allow pop-ups
-For Safari, click here
*Chrome and Safari are the desired browser
Check if you have allowed all permissions on what RateMyAgent is allowed to do.
View this article to know more on how to update the permissions.
If you HAVE connected with RateMyAgent before;
You will need to remove RateMyAgent from the business integrations on your Facebook personal account.
Log into Facebook your email address and password, in your personal profile.
Access Settings & Privacy by clicking your profile photo on the top right hand corner then click Settings
Go to Business Integrations on the left hand side menu
Find the RateMyAgent under the Active tab
Remove RateMyAgent by clicking 'Remove' button
A pop-up window will appear asking for confirmation. Click on 'Remove' again to confirm.
Once RateMyAgent app is removed. Kindly go back to your RateMyAgent profile and go to Social Media Posts on the left hand side option and select Settings to Re-connect Facebook. Or click here for a step-by-step guide to Connect your Facebook business page on RateMyAgent.
Your social accounts have been disconnected
Is your Facebook & Insta account repeatedly disconnecting?
You will need to remove RateMyAgent from the business integrations on your Facebook personal account. This will allow you to fully reconnect your account with RateMyAgent.
The video above will show how to do this beginning at 25 seconds.
Log into Facebook your email address and password, in your personal profile.
Access Settings & Privacy by clicking your profile photo on the top right hand corner then click Settings
Go to Business Integrations on the left hand side menu
Find the RateMyAgent under the Active tab
Remove RateMyAgent by clicking 'Remove' button
Once RateMyAgent app is removed. Kindly go back to your RateMyAgent profile and go to Social Media Posts on the left hand side option and select Settings to Re-connect Facebook. Click here for a step-by-step guide.
Troubleshooting Facebook: No Posts
When you first click "Connect" you should and most likely will get a screen that looks like this because you've logged in already.
However, sometimes it looks like the below. If this is the case, you will need to click on edit settings
Then, you will need to select your specific page (only if you manage multiple)
After clicking "Next" you should get a screen that will present you with a few options. You will need to have all the options selected in order for the posts to work.
Once you click 'Done' you will be set up and all of your Reviews, Listings, and Sales will now be publishable by our Social Media Manager!
Updating Permissions for Facebook and Instagram
If You Receive a Message Asking You to "Please Update your Permissions" When Connecting Social Media, Follow the Steps Below
If you have received a message asking you to update your permissions when connecting Facebook, Instagram, or both, please follow these quick steps below.
Step 1: Make sure your Instagram is set to Professional Account (not personal or creator). If not, please see screenshots below on how to update this setting.
Step 2: Navigate to the Page Settings area of your Facebook Business page from inside of your Facebook Business Account Login and select the Instagram tile.
Step 3: Please select the review connection button in the middle of your screen and follow the prompts.
Step 4: Once this connection has been made please disconnect and reconnect your Facebook and Instagram accounts from inside of your RateMyAgent profile. When you reconnect please select the Edit Settings button to verify which business / businesses you would like to post to.
You have now reconnected your Facebook Business account to your Instgram Professional account and reestablished a connection with RateMyAgent.
Need more help? Chat with the team using the chat feature in the bottom right corner. We're here to assist you!🤩