How trade-in works at Raylo

Why trade in?

When subscribing to a device with Raylo, you can trade in an old one - most makes and models are accepted.

Here’s why it’s worth it:

Get an instant valuation
Choose collection or drop-off - no printer needed
Get cash back each month, straight to your bank account
Track it all with handy updates

How it works

Choose Trade-in at checkout and follow a few quick steps:

Tell us what you’re trading in
Answer a few questions to get an instant valuation
Send the device using the instructions we provide
Get monthly cash back

FAQs

What can I trade in?

We accept a wide range of tech for trade in, even with a bit of wear and tear.

When will I get the cash back?

Your monthly cash back starts no later than 10 days after we’ve received your device and confirmed its condition. If the condition doesn’t match, we’ll send a new quote by email - you can accept it or get your device back.

Can I cancel my trade-in after sending the device?

You can cancel your trade-in if the valuation changes and you don’t accept the new quote. If the valuation stays the same, the trade-in can’t be cancelled once we’ve got the device.

How should I pack the device for trade-in?

To pack your device for trade-in, use your Raylo box if you’ve got one, or any sturdy box. Then pop it in a parcel bag and seal it securely.

How do I book a courier collection?

We’ll send an email to book a courier collection. It includes a code for a free DPD collection.

Do I need to send accessories when I trade in my device?

When you trade in, you’ll need to include the key accessories that came in the box with your device.

For consoles:

Controller (or Joy-Cons if it’s a Switch)
Power plug and cable
HDMI cable
Base or stand (PS/Switch only)
Dock (Switch only)

For laptops: just the power plug and cable.

For everything else: send all the accessories that came in the original packaging.

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