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Preparing your device for return
How do I prepare my Apple device for return?
How do I prepare my Apple device for return?

All you need to do before you send back your Apple device.

Adam L avatar
Written by Adam L
Updated over a week ago

Sending your device back to us? If you've opened or used the device, you'll need to complete a few steps to ensure it can be processed at our end.

Please note: If you don't complete all of the following, we may have to send your device back to you.

  1. Back up your data and, if you want to, restore it to your new device.

  2. Turn off Find My. Go to Settings, select [your name], select Find My, select Find My, swipe the slider Off, enter your Apple ID password, then tap Turn Off. When you do this your phone is removed from your Find My devices list, and your device Activation Lock is also turned off.

  3. Sign out of iCloud and the iTunes & App Store. Go to Settings, select [your name], select iCloud and Sign Out.

  4. You should also erase your content and settings – go to Settings, then General, Reset, and tap Erase All Content and Settings. When you erase your content, Find My and your Activation Lock are also turned off.

  5. If it’s an iPhone, remove your SIM and pop it into your new device.

Now your device has been wiped and reset, you're nearly ready to post it. Find out how to return it for:

Please get in touch if there is anything we can help you with.

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