Crypto deposits on Razed.io are usually processed very quickly, but in some cases there may be a delay before funds appear in your account. If this happens, there’s no need to worry, as it is typically caused by normal network or transaction-related factors.
One of the most common reasons is blockchain network congestion. When the network is busy, transactions can take longer than usual to confirm, ranging from a few minutes to several hours depending on the cryptocurrency and current network activity.
Another possible cause is the transaction fee used when sending the funds. If a lower fee was selected, the transaction may take longer to be prioritised and confirmed by the network.
Delays can also occur if the wallet address or required tag/memo was entered incorrectly. In such cases, the transaction may not be properly credited, especially with certain cryptocurrencies like XRP, which require a destination tag. If this happens, you should contact Live Support immediately for assistance.
If your deposit has not arrived after sufficient time, please reach out to our Live Support team with relevant information such as trnasaction ID, who will investigate and help resolve the issue as quickly as possible.