What is the difference between an Authentication Code and Approver Code?
An Authentication Code is generated every time and sent to your mobile number (must be US or Canadian). An Approver Code is a predefined number (similar to a PIN) set by your Super Admin or user who has the permission to Manage Access.
Do you have a Canadian or US mobile number?
If you have a Canada or US mobile number, to approve/reject a payment order, you will require an Authentication Code, which will be sent to your mobile number as a text message every time you want to approve/reject an order. To receive an Authentication Code, you will be required to verify your mobile number on your RBC PayEdge profile.
To verify and update your mobile number, follow the below steps:
Sign into RBC PayEdge
Click setting gear icon
Select Manage Profile
Select User Settings and you will be taken to User Information page
Click Change to add/edit your mobile number and then click Update to save your changes
Once mobile number is updated, click Verify (very important)
Do you have an international mobile number?
If you have an international mobile number and you are not able to verify your mobile number, to approve/reject a payment order, you will require an Approver Code.
To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.
Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
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