To handle a no-show charge for a service on ReadyHubb, follow these steps:
Go to Bookings.
Find the service with the no-show in your calendar while the service is ongoing.
Click on the service.
Select the "No-Show" option. This action is available to both free users and ReadyHubb Pro subscribers.
If you are a ReadyHubb Pro subscriber, the "No-Show" option will initiate the charge for the client. Be aware that the deposit is non-refundable if you cancel a booking with a deposit or for a no-show. Ensure you have the "Apply deposit" feature turned on to charge your customers, which is exclusively available to ReadyHubb Pro subscribers. Clients will lose their deposit when marked as a no-show.
For refunds, you'll need to handle them outside of the app.
⚠️ NOTE: ReadyHubb Pro subscribers have the exclusive ability to charge clients for a no-show and initiate online payments. Clients will lose their deposit when marked as a no-show. Ensure you handle no-show charges with care and ensure that the "Apply deposit" feature is turned on to charge your customers. Handle no-show charges and refunds with caution to ensure accurate billing. If you have further questions or need assistance, feel free to explore our knowledge base or contact our support team.