If your power has gone out please contact your local distribution company (TDSP) and report this outage. Real Simple Energy and your retail electricity provider are not responsible for maintaining power delivery to your home or business. It is solely the responsibility of your local TDSP.
You can access your TDSP outage trackers and report outages at:
Centerpoint service area (Greater Houston)
Report an outage - (713) 207-2222
Oncor service area (Greater Dallas / Ft. Worth)
Report an outage - (888) 313-4747
Texas-New Mexico service area
Report an outage - (888) 866-7456
AEP Texas service area
Report an outage - Use this link
Report an outage - 877-373-4858