Overview
When a Quick IDV check fails or is flagged for review with a resident of Canada, Realaml offers flexible options to reset, resend, or manually validate the check. Only the failed component(s) of the IDV (e.g., name, DOB, address, or bank verification) will be reset and resent, while components that have already passed (e.g., FaceMatch or PEP & HIO checks) will remain valid. Additionally, you have the discretion to manually approve a Quick IDV check when sufficient evidence is provided, ensuring a smooth and compliant verification process.
Steps to Handle a Quick IDV Review or Fail Status
1. Identify the Cause of the Failure
Before taking action, determine the specific reason for the failure:
Open the individual’s Quick IDV report in your dashboard.
Review the failed components:
Name mismatch: Spelling errors, aliases, or recent name changes.
DOB mismatch: Incorrect format, typos, or outdated data.
Address mismatch: Missing details, outdated addresses, or formatting issues.
Bank verification: Most commonly fails when the individual logs into an account not registered in their name, such as an organization's bank account.
Confirm whether other components, such as FaceMatch or PEP & HIO checks, have passed.
2. Criteria for Manual Approval
At your discretion, you can manually approve a Quick IDV check if the following conditions are met:
The name passes at two data sources (e.g., Commercial Credit Bureau and Mobile Network Operators).
The DOB passes at one data source (e.g., Commercial Credit Bureau or Aggregate Consumer Database).
An authentic address document is manually uploaded for verification. Examples of acceptable documents include:
Utility bills.
Bank statements.
Government-issued correspondence containing the individual’s name and address.
Manual approval allows you to override a failed component when reliable supporting evidence is provided, ensuring operational efficiency while maintaining compliance.
3. Use the Reset and Resend Check Function
If manual approval isn’t possible, use the Reset and Resend Check function to prompt the individual to correct and resubmit their details.
What happens when you reset and resend:
Only the failed component(s) (e.g., name, DOB, address, or bank verification) will be reset and resent.
Passed components, such as FaceMatch or PEP & HIO checks, will remain valid and are not reprocessed.
To reset and resend:
Go to the individual’s Quick IDV record in your dashboard.
Select Reset and Resend Check from the options.
Confirm the action when prompted.
4. Monitor the Resubmission
After the individual resubmits their details:
Check the updated Quick IDV status in your dashboard and inbox.
Determine if the check is successful:
Pass: No further action is required.
Fail: Repeat the process or escalate for manual review.
Key Notes
Bank verification most commonly fails when the individual logs into an account not registered in their name (e.g., an organization's account). Ensure the individual uses a personal account during verification.
The Reset and Resend Check function only resets the failed component(s).
Passed components (e.g., FaceMatch, PEP & HIO checks) remain valid and are not reset.
You can manually approve a Quick IDV check if sufficient supporting evidence, such as an authentic address document, is provided.
Clear communication with the individual reduces repeat failures and ensures a faster resolution.