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How to Handle a Verification That's Not a PASS - NZ

Not sure what to do when a verification doesn't pass? Here’s a quick guide with helpful links to manage different types of outcomes.

Jordan avatar
Written by Jordan
Updated over 3 months ago

FaceMatch Verification

Learn how to review and resolve issues with FaceMatch verification, including common reasons for failures and steps to address them.
➡️ FaceMatch Help Guide

PEP and Sanction Checks

Understand how to handle potential matches in PEP and sanction checks, with tips for reviewing flagged results and maintaining compliance.
➡️ PEP Help Guide

Quick IDV Checks

Find out how to reset, resend, or manually approve Quick IDV checks for name, DOB, and address verification.
➡️ Quick IDV Help Guide

Additional Support

If you're still unsure or need more help, contact support@realaml.com for further assistance.

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