What is Mobile 2FA
Mobile 2FA uses a one time verification code sent by SMS to confirm mobile number ownership before a customer can continue their identity verification.
Step 1: Open your verification settings
Log in to your Realaml dashboard
Navigate to Settings
Select Checks
Locate the Mobile 2FA setting in the verification defaults
Step 2: Choose how Mobile 2FA is applied
The Mobile 2FA setting controls whether SMS verification is used and whether it can be changed when sending a verification.
You will see four options:
Yes (Optional)
Mobile 2FA is enabled by default
The checkbox is pre selected
You can turn it off per verification
Use this when you want to encourage extra security but allow flexibility.
Yes (Required)
Mobile 2FA is always enabled
The checkbox is locked on
It cannot be disabled
Use this when Mobile 2FA is required for security or compliance.
No (Optional)
Mobile 2FA is disabled by default
The checkbox is available
You can enable it if needed
Use this when 2FA is only required in specific cases.
No (Required)
Mobile 2FA is always disabled
The checkbox is locked off
It cannot be enabled
Use this when Mobile 2FA must not be used for this workflow.
Step 3: Send a verification to your customer
When creating a verification, your customer’s experience will depend on whether you provide an email address, a mobile number, or both.
Customer experience: Email and mobile provided
If Mobile 2FA is enabled and both email and mobile are entered:
The customer opens the verification link
They are prompted to verify their mobile number
A one time code is sent via SMS
The customer enters the code to continue
Customer experience: Mobile number only
If only a mobile number is provided:
The customer sees a mobile verification screen
They tap Continue
A one time code is sent by SMS
The customer enters the code to proceed
Step 4: Continue to data consent
Once the mobile number is successfully verified, the customer is automatically taken to the Data Consent page to continue their identity verification.
Desktop and mobile experience
The Mobile 2FA flow is the same on desktop and mobile devices. The layout may vary slightly, but the steps and security checks are identical.
Need help?
If your customer does not receive their SMS code or cannot complete mobile verification, ask them to check their mobile number and try again. If the issue continues, contact support@realaml.com and our team will help resolve it securely.
If the verification code expires or is entered incorrectly, the customer can request a new code using “Resend”.
For security reasons, resend attempts are limited. If verification cannot be completed, the customer should contact the firm who sent the verification.