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Account & Team Management

Emily Essig avatar
Written by Emily Essig
Updated yesterday

In RealScan, Reality Defender makes it easy to manage your organization’s users, roles, and scan activity- all from one place. Whether you’re inviting a new teammate, tracking usage, or managing admin permissions, everything happens right in your dashboard.


Accessing the Team Dashboard

From your left-hand menu, select the Team icon.

Here you can:

  • View all users in your organization

  • See each member’s role (Admin, Contributor, or Viewer) and status (active, invited)

  • Add or remove team members


User Roles & Permissions

RealScan uses role-based access control to keep your data secure.

Role

What They Can Do

Admin

Invite and remove users, manage roles, view all scans across the org, export reports, and generate API keys.

Contributor

Upload and analyze media, view their own scans, and download individual reports.

Viewer

Read-only access, can see scans shared by Admins but cannot upload or edit.

Tip: Only Admins can see the full company usage metrics and invite new users.


Inviting New Users

  1. Log in to Reality Defender

  2. Go to Team.

  3. Enter your new user’s email address in the text field, assign a role

  4. Click Invite to Team

The new user will receive an email invitation with a link to set up their password and activate their account.

Note: Enterprise accounts can request additional user provisioning support.


Removing or Changing a User

To remove or update permissions:

  1. Go to Team → Members.

  2. Hover over a user and click the ⋯ menu.

  3. Choose Change Role or Remove User.

  4. Confirm the action.

Removed users immediately lose access to the dashboard and API keys tied to their account.


API Key Management

Admins can generate organization-wide or user-specific API keys.

To create a key:

  1. Select the Key icon on your left-hand menu

  2. Click Create API Key.

  3. Copy the key securely and add it to your .env file (RD_API={your-api-key}).

You can revoke or regenerate keys anytime from the same panel.


Support & Upgrades

Need to add more users or change plans?

  • Email support@realitydefender.com or message us in the in-app Help chat.

  • For enterprise-level provisioning or API access, contact your Account Manager.

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