Welcome to your Reality Defender account hub.
Upgrading or Downgrading Your Plan
Upgrade
If you’re an Admin, go to Plan → Manage Plan in the lower-left of your dashboard.
From there, you can:
Upgrade to the Developer Plan (for RealAPI)
Upgrade to the Analyst Plan (for RealScan)
Or request a call with Sales to explore Enterprise options
Enterprise plans include higher scan limits, custom model configurations, SSO, SLA-backed uptime, and dedicated account management.
Downgrade
RealAPI: Go to Plan → Manage Plan and select Free Plan, or contact sales@realitydefender.com to discuss Enterprise downgrades.
RealScan: Contact support@realitydefender.com to request a downgrade.
To switch from RealAPI to RealScan or vice-versa, contact support@realitydefender.com.
Seats and Multi-User Access
Can multiple users share one account?
We don’t recommend it — shared accounts reduce security and auditability. Instead, every plan includes multiple seats under one organization.
Product | Plan | Seats Included |
RealAPI | Free & Developer | 3 seats |
RealScan | Analyst | 3 seats |
Enterprise | Custom | Custom |
If you need more seats, contact sales@realitydefender.com or request additional users directly in the app.
Free Scans & Proof of Concepts
Need more free scans or want to evaluate the platform before purchasing?
RealAPI: includes 50 free scans per month on the Free Plan.
RealScan: no free trial, but you can request a Proof of Concept (PoC) for enterprise evaluation.
Contact sales@realitydefender.com to request more scans or a PoC.
Billing & Payments
Change or Update Billing Details
To update your credit card or billing info, email billing@realitydefender.com.
Payment Methods
Credit card payments are accepted for self-serve plans.
ACH or invoice payments are available for Enterprise accounts.
Plan Pricing & Usage
Analyst vs Developer Plans
Both are $399/month, but they serve different use cases:
Plan | Product | Scans Included | Designed For |
Analyst | RealScan | 250/month | Analysts & non-technical users; upload & detect in browser |
Developer | RealAPI | 1,000/month | Developers & integrators; API or SDK-based analysis |
The Analyst plan trades higher volume for ease of use and UI access — no coding required.
Enterprise Tier Benefits
Enterprise accounts include:
Higher scan limits & dedicated infrastructure
Custom model configurations
SSO and user management
Dedicated account support
SLA-backed uptime and priority queueing
Understanding Usage Limits
Usage is counted by the number of scans (media analyses) you run per month.
Once you hit your plan’s scan limit:
Your scans will pause until the next billing cycle, or
You can reach out to explore Enterprise account plans.
Cancellations & Refunds
Cancel your subscription anytime by going to Manage your Plan > Downgrade to Free
To permanently delete your account and data, email support@realitydefender.com. Once verified, your account and associated data will be deleted within 30 days.
Refunds are not offered for mid-cycle cancellations. Billing access remains active through the end of the paid period.