In RealScout, an agent can delete a client, and a client can unsubscribe and delete their account.
Below are the steps to view your all-time RealScout contact information, specifying those who have deleted themselves and those who are still active.
Viewing Deleted Clients:
Click on the Contacts tab
At the top right corner of the Contact list, click Export:
Choose either to export just the columns of information you see, or a bulk export of ALL the data in the database
If you want to see the contacts that have been deleted. Choose "Bulk Export All Contacts."
You'll be prompted to save the file
Then open it with your favorite spreadsheet editor
Look for the column name Is Deleted
Once you locate the second-to-last column named Is deleted, those who say DELETED have deleted themselves. Or you, as their agent, may have deleted. And those who say FALSE are still clients in your RealScout account.
Q: HOW CAN I ADD SOMEONE BACK WHO HAS REQUESTED TO USE REALSCOUT AGAIN?
A: If your client unsubscribed and would like to start using RealScout again, please let our team know through the support widget on your account or email at support@realscout.com, sharing the contact's name and email, and Member Support can help add them back for you.