Watches and Fine Jewelry are complex pieces. Clasps, movements, settings and stones each need careful, expert review, so our specialists take a little extra time with your piece.
The big picture for Watches and Fine Jewelry: Processing is estimated to take approximately two to three weeks after we receive your item, and may take about one additional week for Watches and Fine Jewelry. Your payout is then deposited to your Rebag account within approximately 40 business days after Processing is complete. All timeframes are estimates, and actual timing may be shorter or longer.
IN TRANSIT
Typically 5 to 7 business days to reach us. All Watches and Fine Jewelry dropped off in-store are sent to our home office, and your timeline begins when our home office receives the piece.
In-store drop-off note: All Watches and all Fine Jewelry — regardless of value — are shipped from the store to our home office for processing. Your timeline begins from when our home office receives the item.
PROCESSING
Our specialists review movement, complications, stones, settings, hallmarks and condition, followed by a final quality check and listing preparation. If we find a detail that affects your quote, we'll email you a revised offer. Please check your spam or junk folder. Seeing your piece listed doesn't mean your payout has been issued.
YOUR PAYOUT AND BALANCE
Once deposited, your Balance can be used immediately, and it grows by 1% per month for up to 9 months (up to a 9% bonus) until you Transfer. Balances transferred within 15 calendar days of deposit are subject to a 3% Early Transfer Fee.
When should you reach out to us? If your estimated window has passed and you don't see your payout in your Balance, log in on Rebag.com and chat with our Client Services team.