Thank you for selling with Rebag.
From the moment your item arrives, our team begins a careful process to inspect, prepare and pay you. Here is what's happening behind the scenes, so you always know where your item is, even when you don't see a new update in your account.
The big picture: Processing is estimated to take approximately two to three weeks after we receive your item. Your payout is then deposited to your Rebag account within approximately 40 business days after processing is complete. All timeframes are estimates, and actual timing may be shorter or longer.
Tap each week below to expand and see what's happening.
STEP 1: YOUR ITEM IS IN TRANSIT
STEP 1: YOUR ITEM IS IN TRANSIT
After you accept your quote and ship your item, the package takes approximately 5 to 7 business days to reach our facility.
Track your package with the FedEx label we provided.
When your item arrives, you will see "Received" in your Rebag account under the Submissions section.
If you dropped off your item in-store: items valued over $7,000, all Fine Jewelry, and all Watches are shipped to our home office for processing — so your timeline begins from when our home office receives the item.
What you need to do: Nothing. Just keep an eye out for the "Received" confirmation. After that, our team takes over.
STEP 2: PROCESSING
STEP 2: PROCESSING
Processing is estimated to take approximately two to three weeks after we receive your item.
During this time, our specialists complete a white glove inspection of every detail (brand markings, hardware, stitching, materials, condition and provenance), followed by a final quality check and listing preparation.
Important — watch for a revised offer email. If our inspection finds a detail that affects your quote, we'll email you a revised offer. These emails sometimes land in spam or junk, so please check there. We can't move your item forward until you accept or decline.
Seeing your item listed doesn't mean your payout has been issued. Listing and payout run on separate timelines.
STEP 3: YOUR PAYOUT
STEP 3: YOUR PAYOUT
Once Processing is complete, your payout is deposited to your Rebag account within approximately 40 business days. You won't see a new status update during this time. That's normal, and there's nothing you need to do.
Important — seeing your item listed does NOT mean your payout has been issued yet. The listing and your payout run on separate timelines.
STEP 4: YOUR BALANCE
STEP 4: YOUR BALANCE
Shop right away: Once deposited, your Balance can be used immediately to purchase items on Rebag online, in the app or in standalone stores.
Watch it grow: Once your Balance becomes available, it automatically increases by 1% per month for up to 9 months, generating up to a 9% bonus. Bonus incentives continue to accrue until your Transfer is executed.
Transfer to your bank: Transfers can only be operated during business hours. Once a Transfer request is accepted, funds are estimated to reach your bank within approximately 5 to 7 business days.
Early Transfer Fee: Balances transferred within 15 calendar days of deposit are subject to a 3% Early Transfer Fee.
Watches and Fine Jewelry sellers: Add one extra week to this timeline.
When should you reach out? If your estimated window has passed and you don't see your payout in your Balance, log in on Rebag.com and chat with our Client Services team. We'll be happy to walk you through your timeline.
Buyout orders accepted before October 8, 2026 are not affected by this change. A note on seasonal timing: December and public or FedEx-observed holidays can affect transit and processing. Please review our Terms of Service.
A NOTE ON SEASONAL DELAYS
December is our busiest season and timelines may extend by a few days. Public holidays and FedEx-observed holidays also affect transit and processing. If your timeline runs slightly longer during these periods, your item is still on track.