Protection Plans Covered by Clyde
WHAT IS CLYDE?
Rebag has partnered with Clyde for you to easily purchase a protection plan for select products on our website. Clyde will directly handle your claims in a few simple steps!
WHAT'S INCLUDED IN THE CLYDE PROTECTION PLAN?
Clyde includes protection for handbags, jewelry, watches, and select small accessories.
Examples of what the Clyde Protection Plan covers include:
For Handbags:
Failures in workmanship due to normal wear and tear
Button, snap, or moving part malfunction due to workmanship failure
Seam and zipper separation
For Jewelry Items:
Loss of accent stones due to workmanship failure
Broken mountings
Resetting accent stones
For Watches:
Mechanical failure
Damage to bands or straps
WHAT IS NOT INCLUDED IN THE CLYDE PROTECTION PLAN?
The Clyde Protection Plan does not cover:
Cosmetic damage, like scratches or dents, that do not impact your product's functionality
Damage from third-party assembly or third-party maintenance of your product
Loss or theft
For watches, batteries are not covered
Other exclusions apply to see T&Cs here
Protection plans will not be offered if your order was placed before September 13, 2022.
HOW DO I VIEW THE DETAILED TERMS AND CONDITIONS OF THE CLYDE PROTECTION PLAN BEFORE I BUY IT?
You can view the detailed terms and conditions of the contract below:
Handbags/Select Accessories here.
Jewelry here.
Watches here.
WHEN DOES THE CLYDE PROTECTION PLAN BEGIN AND END?
The Clyde Protection Plan begins when your product is delivered and ends one year from the start date.
DO I QUALIFY FOR CLYDE PROTECTION PLAN OPTIONS?
The Clyde Protection Plan is available to you if all of the following are true:
You are a customer in the United States of America (excluding territories)
You purchased your product directly from our website or in-store
You have purchased your product within 60 days
WHEN ARE YOU INELIGIBLE TO PURCHASE A CLYDE PROTECTION PLAN?
Customers cannot purchase a Protection Plan after a breakdown occurs
If the product is not eligible for a protection plan
You have purchased your product more than 30 days ago
HOW DO I PURCHASE A CLYDE PROTECTION PLAN?
There are two ways to add a Clyde Protection Plan to your product:
From our website – you can choose the Clyde Protection Plan option at checkout when purchasing your product.
Through the link in the post-purchase email within 30 days of purchasing your product – if you did not select the Clyde Protection Plan at the time of your product purchase, you will receive an email offering the option to add this protection. You can click the link in the email, which will direct you to the Clyde website. When using the emailed link to purchase a Clyde Clyde Protection Plan, there is no need to create a Clyde account before purchasing the plan.
If the warranty is purchased on Rebag.com, you will receive a confirmation email from us with your purchase information, followed by an email from Clyde with details about your protection plan.
You can also purchase the Clyde protection plan along with your item with Affirm financing.
HOW CAN I FILE A CLAIM?
To file a claim on hiclyde.com, you have two options:
By logging in to your account and selecting the corresponding product
As a guest using the contract ID found on your welcome email
CAN I FILE MULTIPLE CLAIMS?
You can file multiple claims using your Clyde Protection Plan during the contract’s term. You are covered for various repairs up to the value of the original product purchase price. Your contract is fulfilled if your claim is approved for a full reimbursement or replacement product.
IS THERE A DEDUCTIBLE?
There is no deductible(s).
DOES THE CLYDE PROTECTION PLAN PROVIDE COVERAGE FOR THEFT OR LOSS?
No, this Clyde Protection Plan does not cover loss or theft.
CAN THE CLYDE PROTECTION PLAN BE CANCELED?
Yes, your service plan may be canceled within 30 days of purchase for a full refund but prorated after that, less any applicable fees, which can vary by state. Please take a look at the terms and conditions for complete details.
WHAT IF I RETURN MY PRODUCT?
Your plan will be automatically canceled and refunded if you return your product within our return policy period.