Domestic Shipping
US Orders
All orders shipping to a U.S. address will be shipped via FedEx, and signature confirmation is required (unless the shipment is going to a PO box or military address, in which case the order will ship via USPS). All shipments are packaged in nondescript packaging. You may select Standard Shipping or Expedited Shipping.
US Standard shipping will take approximately 4-6 business days to arrive from the order date. Shipping is free for Gold & Diamond Rebag Rewards members and $20 in all other cases.
Expedited shipping will take approximately 3-5 business days to arrive from the order date and is only available for shipments within the U.S. Shipping is $50 in all cases.
Orders placed after 4 p.m. ET Monday through Thursday will begin processing the next business day. Orders placed after 4 pm ET Friday will start processing on Monday. We do not ship out orders on weekends and federal holidays. Depending on the shipping type, you should expect to receive your tracking details 3-5 business days before you receive the item.
International Shipping
International shipping will take approximately 7-10 business days to arrive from the order date. We ship internationally* with FedEx. The shipping fee is $75 for all international orders.
Just to let you know, Rebag will calculate and collect Import Duties and Taxes for international orders so that customers do not have to pay anything upon delivery of their order.
Delivery delays may occur due to external factors such as customs clearance. Items made of exotic materials cannot be shipped outside the US. No returns can be accepted on international purchases. All shipments are tracked.
*At this time, we do not ship to the following locations: Angola, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Libya, Western Sahara, Sudan, Somalia, French Southern Territories, Guernsey, Iraq, Jersey, Netherland Antilles, Pitcairn Islands, São Tomé & Principe, South Georgia & South Sandwich Islands, St Helena, St. Pierre & Miquelon, Svalbard & Jan Mayen, Syria, Timor-Leste, Tokelau, Turkmenistan, Turks & Caicos, Tuvalu, Wallis & Futuna, Brazil, Mexico, Switzerland.
We cannot change an order once it has been placed.
Shipping FAQ
Shipping FAQ
CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?
We cannot edit the shipping address once an order has been processed and shipped. However, you can contact FedEx to reschedule your delivery for a different date.
WHEN WILL YOU SHIP THE ITEM(S) I HAVE PURCHASED? WHAT IS THE DIFFERENCE BETWEEN STANDARD AND EXPEDITED SHIPPING FOR TRADE-IN ORDERS?
When you place a Trade order, you must promptly send your items to Rebag or drop them off at a Rebag Store. Once we’ve received your items, we’ll process them and ship the item(s) you’ve purchased within two days once your order is vetted and approved. The shipping option you’ve selected at checkout will be applied to this outbound shipment - Shipping transit time will take 6-9 days if you selected Standard shipping and 3-5 days if you selected Expedited shipping.
WHAT IF MY ORDER SHOWS AS DELIVERED, BUT I NEED TO RECEIVE IT?
If your package shows as delivered, please double-check the shipping information on your order confirmation to confirm the order was shipped to the correct address. You should also be able to check with roommates or neighbors who have accepted the package.
*If the package has yet to show up after two business days, please contact@rebag.com with your order number so we can assist.
DO YOU PROVIDE PROOF OF PURCHASE AND SHIPPING CONFIRMATION?
When you complete your purchase, you will receive an email confirming that we received it and that it is processing. Processing may take up to 1 business day. Once approved, we will ship your purchase, and you will receive a shipping confirmation email.
WHY HAVEN'T YOU RECEIVED MY ORDER YET? WHAT HAPPENS IF MY PACKAGE IS LOST?
If we have yet to receive your order, please check the tracking number on the FedEx website to see if there are any delays. We will send a confirmation email when we receive and identify your order if you don't mind.
All packages with a Rebag-provided shipping label are tracked. If a parcel is lost, please contact Rebag Client Services by chat or email at contact@rebag.com for help.
CAN I WAIVE THE SIGNATURE CONFIRMATION FOR MY ORDER?
Just to let you know, for security reasons, we cannot ship packages without a signature required. However, if you're unavailable to receive and sign for your package, you may enlist with the FedEx Delivery Manager for free and request to reschedule the delivery.