If your Xero forwarding has not been set up correctly, you can manually forward your latest Xero invoice by following one of these two methods:
Option 1: Forward the original email from Xero
Locate the email you received from Xero regarding your invoice (Refer to the example provided below for what the email looks like.)
Forward the email directly to your unique Rechargly email address (you can find this unique address on the Setup page in your Rechargly account.)
Option 2: Forward the URL of the invoice link
Log in to your Xero account and go to the Billing and Subscription page.
Click on View Invoices and open the missing invoice.
Copy the URL of the invoice and compose a new email.
Write “Your Xero Invoice” as the email subject
Paste the invoice URL into the body of the email.
4. Send the email to your unique Rechargly email address (you can find this unique address on the Setup page in your Rechargly account.)
5. Wait a couple of minutes and check the Imports page to see if the invoice has been received.
If the issue persists, contact support.