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Billing migration guide (New Zealand)

Steps required when you are migrating your client's billing information to Stripe in New Zealand

Alex Millar avatar
Written by Alex Millar
Updated over 9 months ago

💳 Billing Migration

New Zealand Billing Migration

  • Go to migration page

  • Map the billing information to a customer in Rechargly

  • Confirm migrated customers

Frequently Asked Questions (New Zealand Migration)

  1. What is a migrated customer?
    A migrated customer is a customer that’s been imported from your other billing provider. This can be mapped to only one customer in Rechargly.
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  2. What happens if the migration page (for review) gets stuck and you cant view any new customers?
    If you zoom out two or three times, it will fix itself. To do this:

    • Mac: command + minus (-)

    • Window: hold the Ctrl key and press the – (minus) key
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  3. What happens if you can’t find a migrated customer in the list?
    Check the confirmed tab, and it’s likely that you have mapped it to another customer.

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