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Billing migration guide (Australia & the UK)
Billing migration guide (Australia & the UK)

Steps required when you are migrating your client's billing information to Stripe in Australia and the UK

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Written by Alex Millar
Updated over 2 weeks ago

💳 Billing Migration

Australia & the UK Billing Migration

  • Go to migration page

  • Map the billing information to a customer in Rechargly

  • Confirm migrated customers

  • Turn off Stripe’s automated mandate migration email (customers migrating from another billing platform only)

    • Go to Customer Emails in your Stripe settings

    • Turn off ‘Send BECS Australia mandate and debit initiation emails’

Frequently Asked Questions ( Australia & the UK)

  1. What is a migrated customer?
    A migrated customer is a customer that’s been imported from your other billing provider. This can be mapped to only one customer in Rechargly.
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  2. What happens if the migration page (for review) gets stuck and you cant view any new customers?
    If you zoom out two or three times, it will fix itself. To do this:

    • Mac: command + minus (-)

    • Window: hold the Ctrl key and press the – (minus) key
      ​

  3. What happens if you can’t find a migrated customer in the list?
    Check the confirmed tab, and it’s likely that you have mapped it to another customer.

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