Billing Migration Guide (Australia & The UK)

Read billing migration guide (attached at bottom of this doc)
Request migration using the Migration Request Template OR GoCardless migration (public)
Share migration data with vault@rechargly.com

Go to migration page
Map the billing information to a customer in Rechargly
Confirm migrated customers
Turn off Stripe’s automated mandate migration email (customers migrating from another billing platform only)
- Go to Customer Emails in your Stripe settings
- Turn off ‘Send BECS Australia mandate and debit initiation emails’

What is a migrated customer?
A migrated customer is a customer that’s been imported from your other billing provider. This can be mapped to only one customer in Rechargly.
What happens if the migration page (for review) gets stuck and you cant view any new customers?
If you zoom out two or three times, it will fix itself. To do this:
- Mac: command + minus (-)
- Window: hold the Ctrl key and press the – (minus) key
What happens if you can’t find a migrated customer in the list?
Check the confirmed tab, and it’s likely that you have mapped it to another customer.