If a client has signed their agreement but no invoices are being generated, it’s likely their charges or the client themselves have been excluded from the Charges table.
Rechargly only creates invoices for active charges listed in the Charges table. If a charge or client has been excluded, no invoice will be created, even if the agreement has been signed.
Steps to follow
Go to the Excluded Charges page.
Check if the client or any of their associated charges are listed here.
If you find them:
Click Include Charge next to the relevant entry to return it to the active Charges table
Once included, Rechargly will process the charges and generate the appropriate invoice or invoices based on your billing settings.