Check failed payments in Rechargly
Go to the Invoices page.
Open the Failed tab to see any unsuccessful charges.
Click an invoice to review the details and take action if needed.
Note: The Failed tab shows invoices from signed agreements that haven’t been processed.
How to retry a failed payment
Steps to follow
Log in to your Stripe Dashboard.
Go to the Customers tab and search for the client whose payment failed.
Open the customer’s profile and look for the Invoice related to the failed payment.
In the top right corner of the invoice, click Charge customer.
Notify clients automatically (Stripe)
In Stripe, go to Revenue Recovery – Emails settings: Enable here.
Turn on Send emails when card payments fail.
Choose whether to link to a Stripe-hosted page or a custom link.
(Optional) Turn on Send emails about expiring cards to remind clients before their card expires.
Once enabled, Stripe will send email notifications directly to your clients if a payment fails or if their card is expiring.
Pro tip
If your team doesn’t log in regularly, schedule a monthly review of the Failed tab in Rechargly to make sure nothing is missed.