Failed payments currently cannot be retried directly within Rechargly. However, you can manually retry the payment in Stripe.
If a payment fails, you’ll need to log into Stripe to locate the invoice and retry the charge from there.
Steps to follow
Log in to your Stripe Dashboard.
Go to the Customers tab and search for the client whose payment failed.
Open the customer’s profile and look for the Invoice related to the failed payment.
In the top right corner of the invoice, click Charge customer.
Alternatively, you can share the client's unique agreement URL:
Go to the Agreements page.
Find the customer's agreement by clicking the copy link button under the Agreement Status and Date column.
Copy their unique URL and share it with them.
Once the client has updated their details, you can retry the collection, and if successful, you should update the payment method.
To check failed invoices:
Navigate to the Invoices page.
Use the 'Failed' filter to see all signed agreements with unprocessed invoices.
Note: We're planning to integrate a feature for direct payment links in future updates.