If a customer’s agreement has been cancelled in Rechargly, you can re-enable it by following the steps below.
Steps To Re-Enable A Cancelled Agreement
Revert Any Excluded Charges
Go to the Charges table.
If you previously excluded charges for the customer, locate them and revert the exclusions so their billing status changes back to New.
Go To The Billing Page
Navigate to the Billing page where all customers are listed.
Enable The Customer
Find the cancelled customer in the list.
Click the […] beside their name and select Enable Customer.
Send or schedule the agreement
Once enabled, you’ll be prompted to send the agreement straight away or schedule it for a future date.
This will reinstate the customer into your active billing cycle and allow them to accept the agreement again.