If a customer’s agreement has been cancelled in Rechargly, you can re-enable it by following these steps:
Revert any excluded charges
Head to the Charges table. If you previously excluded charges for the customer, you’ll need to revert those exclusions so their billing status changes back to New.
Go to the Billing page
Navigate to the billing section where all customers are listed.
Enable the customer
Locate the cancelled customer in the list. Click the three dots [...] beside their name and select Enable Customer.
Send or schedule the agreement
Once enabled, you’ll be prompted to send the agreement straight away or schedule it for a future date.