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How to Monitor Failed Payments in Rechargly

Stay on top of failed payments without checking Rechargly

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Written by Alex Millar
Updated this week

Rechargly doesn’t automatically notify you when a payment fails. If your team isn’t logging in regularly, we recommend checking the ‘Failed’ tab on the Invoices page periodically and managing this once per month..

In the meantime, here’s how to monitor failed payments:

  1. Go to the Invoices page in Rechargly

  2. Click on the Failed tab to view any unsuccessful charges

  3. Use this view to follow up and take action if needed

To retry a payment, you’ll need to do this directly in Stripe. You can also check out this related article for guidance: How to Handle Failed Payments in Rechargly

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