How to Monitor Failed Payments in Rechargly

Rechargly uses Stripe’s Revenue Recovery settings to automatically notify your clients when a payment fails or when their card is about to expire.

To make sure your clients are notified of failed payments:

Go to Stripe’s Revenue Recovery – Emails settings: Enable here.
Toggle on Send emails when card payments fail.
Choose whether to link to a Stripe hosted page or use a custom link.
(Optional) Toggle on Send emails about expiring cards to remind clients when their card is about to expire.

Once enabled, Stripe will send email notifications directly to your clients if a payment fails or if their card is expiring.

Monitoring Failed Payments in Rechargly

If you’d like to track failed payments inside Rechargly:

Go to the Invoices page.
Click on the Failed tab to see any unsuccessful charges.
Use this list to follow up with your clients if needed.