If a customer’s agreement has been cancelled, you can reinstate it from the Billing page in Rechargly. Before doing so, it’s a good idea to double-check for any new charges that may have accrued during the cancellation period - this helps ensure you’re not invoicing your client for anything unintended.
Here’s how to reinstate a cancelled agreement:
Go to the Billing page in Rechargly.
Locate the customer with the cancelled agreement.
Click the three dots (…) next to their name.
Select Enable Customer from the dropdown.
The status will update, and you can then resend the agreement or resume the billing at the next cycle.
Optional: Check New Charges
Navigate to the Charges page.
Filter by Organisation and review any New charges.
Exclude any items you don’t want included in the next invoice.
Once reinstated, the customer will return to an active billing state, and charges will be picked up in the next billing cycle.