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Using the Same Xero Contact and Email Across Multiple Customers

How Rechargly handles multiple charges that can be billed to the same or multiple customers

A
Written by Alex Millar
Updated this week

Yes, you can use the same primary contact and email address across multiple customers in Rechargly — it just depends on how you’d like the invoices to be billed and delivered.

Option 1: Same Customer – One Invoice

If you assign the same customer to multiple organisations or plans, the charges will be grouped and appear as multiple line items on a single invoice. This is ideal for clients who want a consolidated invoice across multiple services.

Option 2: Different Customers – Separate Invoices

You can also assign different customers that share the same primary contact and email address. In this case:

  • Each customer will receive a separate invoice

  • The same email address can be used to receive multiple billing emails

  • Each customer can have its own billing setup and payment method

This is common for client groups that want to keep invoices and payment details separate across entities, even if managed by the same person.

What to Keep in Mind:

  • Double-check that the primary contact’s email is correct and active

  • Use the same customer if you want one invoice

  • Set up separate customers if you want distinct invoices for each entity

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