In some cases, invoice forwarding from Xero, MYOB or other vendors may fail due to your organisation’s email security settings. This typically results in a 550 5.7.520 Access Denied error, indicating that external forwarding is blocked.
What the email may look like
Delivery has failed to these recipients or groups:
Your message wasn't delivered because the recipient's email provider rejected it.
Diagnostic information for administrators:
Generating server: ME0P282MXXXXX.AUSP282.PROD.OUTLOOK.COM
Remote server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'
Steps to Resolve
Contact your IT department and request that forwarding be enabled to the following address:
imports+XXXXX@rechargly.com (replace with your actual Rechargly import address)
Whitelist this email address in your organisation’s Microsoft 365 or email security platform. You will need to confirm that external forwarding to your rechargly email is allowed.
Schedule a date in your calendar when the next invoice is scheduled to be forwarded, so you can check that it’s working
Forward manually as a temporary workaround.