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Enabling Billing Errors Due to Missing Email Address

Guide to troubleshoot missing emails while preview and enabling new clients.

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Written by Alex Millar
Updated this week

Troubleshooting Billing Enablement Errors

If you encounter an error stating a client does not have an email address while enabling billing, follow these steps:

  1. Check Customer Mapping: Go to the Mapping tab in Rechargly and go to the confirmed tab

  2. Toggle Contact column: When you sort this field, you will see all the customers missing an email address

  3. Verify Email in Xero: Confirm that the customer record in Xero has an email address listed.

  4. Update Mapping: If necessary, update the mapping to point to the correct customer with an email address.

  5. Re-Sync Contacts: Use the dropdown menu [...] in the Mapping tab to select 'Re-sync contact' to pull the latest data from Xero.

If the issue persists after these steps, there may be a deeper sync issue that requires further investigation.

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