If you need to cancel an invoice that has already synced to Xero, you should always void it from Rechargly. This ensures the change is also reflected in Xero.
Go to Invoices: Open the Invoices page.
Find the Invoice: Locate the invoice you want to void.
Open Options: Click the three dots [...] on the right-hand side.
Select Void Invoice: Choose Void Invoice.
Confirm: Approve the void action in the pop-up.
Important: Always void invoices in Rechargly, not directly in Xero, to keep both systems in sync.
What to Do If the ‘Void Invoice’ Option Is Missing
If the customer has been archived in Xero, Rechargly cannot void the invoice there. In this case, you’ll need to restore the customer in Xero before retrying