Below are the different statuses and what they mean:
Pending Action
The cost has been imported but requires review or action before it can be tracked.
Unmapped
The organisation has not been assigned to a practice or billable client. You will need to update the mapping before it can be marked as Tracked.
Syncing
The cost is being processed and will appear in your practice manager soon.
Tracked
The cost has been assigned to a practice or billable customer and linked to a job.
Non-Billable
The cost has been marked as non-billable and will not be included in a job or future invoices.
Don’t Track
The cost is excluded from tracking and will not appear in future billing.
Deleted
The cost has been deleted. It can only be restored as a tracked non-billable cost.
Error
Something went wrong when processing or syncing the cost. You may need to retry or contact our support team.
Understanding cost statuses is important because it helps you quickly see where each cost sits in the billing workflow. By knowing whether a cost is pending, unmapped, tracked, or excluded, you can:
Ensure no costs are missed in billing
Spot and resolve errors before they affect invoices
Keep your client charges accurate and up to date