Please follow the instructions from How to Change an Email Address for an Agreement to sync the new email on all platforms: Rechargly, Xero, and Stripe. Rechargly does not push changes back into Xero.
If the old email continues to appear in Rechargly:
Contact our support team via email at support@rechargly.com or through the in-app chat.
Enter the details using this format:
Customer:Old email:
New email:
We will confirm and investigate further if you have sync errors.