If you accidentally mapped a customer to the wrong client, the steps depend on the situation.
Scenario 1: Only the mapping was wrong (no invoices created yet)
Go to the Mapping page and update the client mapping so it points to the correct customer.
Once this is done, any future subscription charges will flow to the right client. No further action is required.
Scenario 2: The agreement was created under the wrong client
Agreements cannot be moved between clients. If this happens, you’ll need to:
Cancel the agreement for the incorrect client by following this guide: How to Cancel an Agreement.
Go to Mapping and remap the organisations so they are linked to the correct customer.
Create a new agreement under the correct client so all future subscription jobs and invoices are properly linked.
Important: Any invoices already generated will stay under the client they were created (under the void status)