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Custom CSV Import: Submit button does not respond

Troubleshoot unresponsive submit button on Custom CSV import for billing.

Alex Millar avatar
Written by Alex Millar
Updated over 3 weeks ago

Troubleshoot when the Custom CSV submit button does not respond

If you click Submit in the Custom CSV Import modal and nothing happens (no spinner, no error, no redirect), the upload was likely blocked before it reached our system. This is usually caused by CSV formatting

Check the date format

The most common reason imports fail is date parsing, especially when the file was edited in Excel. Go to the Imports page and download the CSV. Check to see if the import happened in the required format: YYYY-MM-DD (example: 2025-12-15)

Prepare your CSV using the template

  1. Go to Imports

  2. Click […]

  3. Expand the first toggle and download the template

  4. Paste your data into the template (do not change headers)

  5. Confirm:

    • Date columns use YYYY-MM-DD

    • All required fields are filled exactly as the template requires

    • Values match the template format (spelling, casing, IDs)

Submit the import

  1. Open the Custom CSV Import form

  2. Upload your CSV

  3. Click Submit

You receive a notification and redirected to the Charges table. If none of that happens, treat it as blocked before upload.

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