How to forward your Xero invoice to Rechargly (do not send only a PDF)
If you want Rechargly to process a Xero invoice, do not send only a PDF attachment. Rechargly needs either the original Xero email or the invoice URL to import charges correctly.
What we accept
Forward the original Xero email you received, unchanged, to your unique Rechargly email (find it on the Setup page).
Copy the invoice URL from Xero Billing Accounts page and send a new email with the subject "Xero Invoice" and the URL in the body to your Rechargly email.
Why a PDF alone will not work
A PDF attachment does not contain the structured data or original Xero headers Rechargly needs to parse charges and map them correctly. Sending only a PDF prevents automatic processing.