Enable a drafted customer and what happens when you exclude an organisation
If a customer shows as Draft, you can enable them immediately or in bulk. Excluding an organisation only affects future charges — already paid invoices stay as they are.
Quick method (single customer)
Open the Invoices page: Invoices.
Find the invoice with Draft status and click into it.
Click the Send now button. This finalises the invoice, enables the customer and sends their agreement.
Bulk method (multiple customers)
Open the Billing page: Billing.
Select the customers you want to enable.
Tick Send emails now and click Enable customers to send agreements to all selected customers.
About excluding an organisation
When you exclude an organisation, it prevents future charges from appearing on new invoices. It does not remove or alter invoices or charges that have already been paid.
To restore excluded charges
Open the Charges page: Charges.
Go to the Excluded tab and locate the organisation.
Click Revert Organisation to restore those charges to normal billing.