We create a duplicate invoice to resolve double payments within your accounting platform.
Accounting systems require every incoming payment to be linked to an invoice. If a customer pays twice, the first payment marks the original invoice as "Paid," leaving the second payment with nowhere to go. To fix this, we create a copy of the original invoice with a letter "B” appended at the end so the second payment can be properly justified and tracked in your ledger.
The Resolution Process
Notification of Failed Reconciliation If our system detects a reconciliation failure, you will receive a direct message from our team or an auto-generated email from
reconciliations@rechargly.com.Confirmation Required Please reply promptly to confirm that the transaction was indeed a double payment. We cannot proceed without your confirmation.
Creation of the "B" Invoice Once confirmed, our team will run an internal process (code) to generate the duplicate invoice (e.g.,
INV-1001B). We will notify you once this has been successfully completed.Handling Credits Since the customer paid twice, you now have a credit balance. You can do this over on Rechargly by adding a negative custom charge on the next invoice. Please refer to this article as your guide.