Why is this happening?
This description type is a result of how the New Zealand banking system handles Direct Debits.
Bank Formatting Rules: Each bank in New Zealand has its own rules for displaying transaction details. Many banks have strict character limits that automatically shorten or "code" business names.
System Limitations: While Rechargly and Stripe send the correct information to the banking network, we cannot control how an individual bank displays that data on a customer's private statement.
Automatic Processing: The "::::XXXX" format is often an automated placeholder used by the NZ BECS (Direct Debit) network when a business name doesn't fit the bank's specific layout requirements.
Unfortunately, there is nothing that can be done to resolve this.