If you’ve forwarded an invoice to Rechargly but aren’t sure whether it’s been received, follow the steps below to verify.
1. Verify the forwarding email address
Make sure the invoice was sent to your unique Rechargly forwarding email address. You can find this address on your Setup page.
2. Confirm the vendor format
Check that the invoice was forwarded in the correct format. Each vendor has unique forwarding requirements outlined in our support articles.
Common reasons Rechargly may not receive an invoice include:
The firm forwarded the Xero email and CSV file instead of the original billing email.
The email was sent to the wrong forwarding address.
The email did not include a PDF attachment of the invoice.
When an invoice has been successfully received, a “Received correctly” notification will appear on the Setup page.
3. Check cybersecurity restrictions
Some security tools (for example, Sophos) may block Rechargly from processing emails or reading URLs. If this happens, your IT department may need to whitelist Rechargly’s email and processing domains.
4. Check the Imports page
Go to the Imports page. If the invoice has been successfully received, it will appear here immediately.
Additional support
If you’re still unable to locate an invoice, contact Rechargly Support via chat or email at support@rechargly.com. Please include:
The invoice date
The vendor name
Any relevant attachments or forwarding details
Providing this information will help us resolve the issue faster.