If your client’s are resistant to change and don’t want to pay via direct debit methods, you have the following options:
Grandfather existing clients: Continue handling these clients manually using your existing process.
Manually manage via Rechargly: Invoices are still created in Xero, even if the direct debit isn’t in place. You can allocate payments against the invoices and adjust the outstanding balance on a quarterly or annual basis.
Client manages their own subscription: If clients refuse to use Rechargly, suggest they contract directly with Xero to manage their software subscriptions.