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What Happens If I Forget To Invoice A Customer For A Subscription

What happens if you forget to invoice a customer for a charge in Rechargly and how to fix it.

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Written by Alex Millar
Updated yesterday

If a client’s charge was missed, you have two options to correct it.

By default, the missed charge will automatically be added to the next billing cycle. Alternatively, you can backdate and reissue the invoice so the payment is processed immediately.

To backdate and reissue an invoice

  1. Go to the Invoices page and find the relevant invoice

  2. Click on the […] and choose Send now

  3. Choose what date you want to backdate the invoice

  4. Click Send invoice now

Please be aware that if you've locked your ledger, you won't be able to create invoices in Xero. You will need to unlock the previous month first, and then run this process.

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