Households is designed to streamline and enhance your family's experience on our platform. Here's what you need to know:

​Adding Household Members

With Households, the account owner can easily add new members to their household. This can be done either through the "My Profile" section or directly in the booking flow. Simply provide the required information such as name, date of birth, and optionally, contact information.

Here's a quick video showing how to add or edit household members from your profile.

Selecting Participants in the Booking Flow

When signing up for a program, be sure to choose the participant from your household who will be attending. This simple step helps streamline the process and ensures that everyone in the household enjoys a personalized experience.

Payment and Communication

When new members are added to the household, the account owner's payment methods will be used for sign-up. Currently, all notifications and receipts will be sent to the account owner. However, we're working on implementing the option for household members to opt-in to their own communications in the future.

Account Management

It's important to note that certain information, like date of birth, cannot be changed by the user directly. If adjustments are needed, users can reach out to our support team for assistance. Additionally, household members cannot alter the home address associated with the account, only the account owner can. We assume that all members of the household live at the same address and inherit the same residency status as the household owner.

Booking Management

After making a booking for a household member, users can easily access and manage these bookings under "My Profile." Simply toggle to the respective household member to view their bookings and make any necessary changes.

If you have any questions or need assistance with participant selection, our support team is always available to help guide you through the process.