You may not be able to access your account for various reasons:
🔑You’ve entered your password incorrectly
Your account will be temporarily blocked after5️⃣failed logins.
Please wait 10 minutes and try again or you can reset your password by clicking the link in the login window.
🌴You’ve selected a cool-off (1 day, 2 days or 1 week)
Please wait until it expires and your account will reopen automatically.
🔒You asked us to close your account for a longer period of time
If you wish to reopen it, please send an email with your request to our Customer Support team.
🙋Your account was closed for Responsible Gaming reasons
We can evaluate the reopening only after 6 months.
👮Your account is blocked for security or compliance reasons
In some cases, your account may be blocked for security or compliance reasons. We suggest you check your email for more information about the block reason.