We understand this can be frustrating, but occasionally, your withdrawal request may be cancelled, and the funds returned to your gaming account.
There are a few reasons why this might happen:
We requested documents to verify your account and/or payment methods, but did not receive them within the allotted time frame (3 days).
The withdrawal request contained incorrect details, such as a wrong IBAN or BIC, leading to a failure in processing.
A technical issue occurred on the payment provider’s side.
In these cases, the full withdrawal amount should be returned to your gaming account.
If this hasn’t happened, please contact our customer support with the transaction details (date, amount, and transaction ID), and we will gladly assist you!