When a withdrawal goes wrong it doesn’t just hurt you the customer, it hurts us too at Redem because we specifically built the app with you in mind. To make every process smooth for our customers.
A pending withdrawal however isn’t the fault of Redem. It is a slow/bad network from the bank.
Can Redem refund my money while it’s pending?
Unfortunately no. our options here is to wait for the bank to finally process the money and credit you or it comes back to Redem as a failed transaction. In this case Redem will refund your money to your wallet then you can proceed to retry which will of course lead to a successful withdrawal.
Please kindly reach out to the customer service once your withdrawal has changed from pending to fail.
For how long does a pending withdrawal take?
It depends on the bank. However, if it’s over 24hrs do reach out to the customer service.
Is a pending withdrawal a way of Redem ripping me?
Boss, you already know we don’t do that. We get as concerned as you are whenever such issues arises but as a brand that cares deeply about our customers, we do anything within our means to rectify the problem.
Is a pending withdrawal common?
No, it’s not Boss but we can tell you what is common and that’s a Successful withdrawal.
We have made it easy for you to have a wonderful withdrawal experiences, hence the transparency and simplicity of our mobile app. should in case you have any complaints or feedback, kindly reach out to us via our email support@getredem.io or any of our social media handle; IG @ https://instagram.com/getredem.io?utm_medium=copy_link , FB @ https://www.facebook.com/getredem/ss