The points are invoiced once they are sent into the employee's Received account.

Once points are allocated into an employee's Received account, they are viewed as a gift, and it is up to the employee how to spend them.

If they are leaving the company and you change their status to 'deactivation requested', from this date they will have 30 days to redeem any remaining received points.

If you wish to change their account email address to their personal email address, you must do so in a separate update BEFORE you update the account status to 'deactivation requested'. That way when employees redeem any remaining points for gift cards in the remaining 30 days, they will be emailed to their personal email.

After 30 days in 'deactivation requested' status, the system will automatically mark the employee's account as 'deactivated' and any remaining unredeemed received points will expire and they will unable to be retrieved or refunded.

It is the employee's responsibility to log into their account within the 30 days and redeem their points. We recommend reminding the employee at the time of status change to 'deactivation requested' and also before the 30-day mark.