How to deactivate a user
Melissa Falkner avatar
Written by Melissa Falkner
Updated over a week ago

When an employee leaves your organisation, follow the below steps to deactivate them from the system:
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  1. MENU

  2. ADMIN HUB

  3. USERS

  4. In the search bar, type the name of the person you wish to deactivate and click SEARCH

  5. Once you have found the person click EDIT next to their name

  6. Go to the SETTINGS tab for that User

  7. Scroll down to the bottom of the page and under STATUS select DEACTIVATION REQUESTED from the Drop Down Menu

  8. Select UPDATE & CONTINUE.


​Note: Once this has been done, they will have access to the Shop page only (not the recognitions page) for 30 days from the date you update the account to use their points.

You can always change the employee's email to their personal one so they can still log in after they leave the organisation if they are leaving within the 30 days, and all rewards are sent via email.
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