Once you place your order, you will receive a Redii order confirmation, and a separate email containing the gift card.

Gift cards will be delivered to your email address that is linked to your profile.

Majority of the gift cards available will be delivered automatically and instantly to your email (excluding experience vouchers, charity vouchers and PayPal credit).

Although every attempt is made for instant delivery of your gift card, please allow up to 4 hours for email delivery.

Be sure to check your junk/quarantine folder as the gift card can sometimes be redirected there depending on your email settings.

Once you have received your digital gift card, you will find instructions enclosed within this email on how to use it.
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If you do not receive your gift card within 24 hours, please email us at support@redii.com or contact us through the chat option within the platform with your order ID and an alternative email address to send the gift card to. 

Our support team is available Monday – Friday for any support you need with redeeming your points for gift cards. Please note that all orders are non-refundable. Please ensure you check the expiry date carefully. At expiry, any remaining balance will be forfeited and will not be replaced.